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REFUND POLICY

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KNG Cloth – Refund & Return Policy

Effective Date: August 1st, 2025

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At KNG Cloth, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our refund and return guidelines below.

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Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Items must be unused, unwashed, and in their original condition with all tags attached.

  • Sale items, clearance items, gift cards, and custom/personalized products are non-refundable.

 

Return Process

  1. Contact our Customer Care team at [Insert email] to request a Return Authorization.

  2. Pack the item securely, including your proof of purchase or order number.

  3. Ship your return to:
    KNG Cloth – Returns Department
    Address will be provided in separate email

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

 

Refunds

  • Once we receive your return, please allow 5–7 business days for inspection and processing.

  • Approved refunds will be issued to your original payment method.

  • Shipping charges are non-refundable, except in cases where we made an error or the product was defective.

 

Exchanges

If you need a different size, color, or style, please request an exchange when contacting us for a return. Exchanges are subject to product availability.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Include photos of the product and packaging for faster resolution.

  • We will arrange a replacement or refund at no extra cost to you.

 

Final Sale Items

  • All clearance, sale, and promotional items are final sale and cannot be returned or exchanged.

 

Contact Us

For any questions regarding returns or refunds, please reach out:

KNG Cloth – Customer Care
📧 Email: kngcloth@gmail.com
 

If you’d like, I can combine the Shipping Policy and Refund Policy into one clean, branded “Customer Service Policy” so your website has a single polished section for all customer order info. That usually looks more professional for clothing brands. Would you like me to do that?

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